My Open Enquiries12
+12.5%Staff.RealDepth.in
Dashboard
TailAdmin-style clean staff workspace for assigned enquiries, customer support, reports and product routing.
Urgent2
HighUnread Chats4
WaitingPending Reports3
ReadyEnquiries Overview
Assigned work by product and status.
Cinenox OTT Support
Staff sees only assigned product queues and customer conversations.
Rules and permissions
Admin decides staff product access, priority routing and escalation logic.
Responsive app model
Same screens can map to Android/iOS with bottom tabs and compact cards.
Cinenox OTT
Streaming, playback, VOD and customer chats route to the OTT support staff queue.
Playback logsCustomer chatReport upload
rCore Studio Pro 26
Timeline recovery, AI conform and Look Intelligence route to the rCore support team.
XMLAAFEDL
Remote Conform Service
Manual quote, project review, expert scheduling and final report delivery.
QuoteEngineerDelivery
| Software | Category | Assigned staff | SLA | Visible actions |
|---|---|---|---|---|
| Cinenox OTT | Streaming / Playback | John Doe | 30 min | Chats, playback logs, report upload |
| rCore Studio Pro 26 | Conform / Timeline | Sarah Smith | 45 min | XML, AAF, EDL, timeline recovery |
| File DNA | Data / Metadata | Michael Lee | 60 min | Media scanner, metadata repair |
| Unmatched | Manual Review | Emily Davis | Admin review | Escalation and billing confirmation |
| ID | Customer | Product | Priority | Status | Next action |
|---|---|---|---|---|---|
| ENQ-1250 | Visual Studio | Cinenox OTT | High | Open | Check playback logs |
| ENQ-1248 | Pixel Works | rCore Studio | High | In Progress | Attach conform report |
| ENQ-1244 | Frame Box | File DNA | Medium | Pending | Verify activation |
| ENQ-1241 | Media House | R-Book | Low | Resolved | Close after customer reply |
Assignment Builder
This is the staff control model that belongs inside LIC admin.
Customer chatStatus updateReport uploadPlayback logsBillingLicense edit
| Customer | Products | Status | Location | Staff |
|---|---|---|---|---|
| Visual Studio visual@studio.in | 3 | Active | Chennai, Tamil Nadu | John Doe |
| Green Media ops@greenmedia.in | 2 | Active | Bengaluru, Karnataka | Sarah Smith |
| Pixel Works help@pixelworks.in | 1 | Review | Mumbai, Maharashtra | Michael Lee |
Visual Studio
ENQ-1250 · Cinenox OTT
We are facing buffering after 10 minutes.
Thanks. I am checking playback logs and CDN route now.
Please update once fixed.
Completed189
DonePending45
ReviewFailed22
FixFormats4
ReadyFlutter App Preview
Portrait phone gets bottom tabs; landscape/tablet can reuse sidebar + split panels.
Portrait
Compact cards, thumb-friendly taps, bottom nav.
Landscape
Sidebar, tables and detail panels for tablet mode.
Shared logic
Same assignment rules from LIC admin API.
Staff Profile
Operator details, assigned products and staff permissions.