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Enquiries Overview
Staff queue| ID | Customer | Product | Priority | Status | Assigned |
|---|---|---|---|---|---|
| ENQ-1250 | Visual Studio | CineKhox OTT | High | Open | John Doe |
| ENQ-1248 | Pixel Works | rCore Studio | High | In Progress | John Doe |
| ENQ-1244 | Frame Box | File DNA | Medium | Pending | John Doe |
ENQ-1250 · Visual Studio
CineKhox OTT issue · buffer after 10 mins playback
High Open
ENQ-1248 · Pixel Works
rCore playback conform check pending
High In Progress
ENQ-1244 · Frame Box
Login issue, needs device activation review
Medium Pending
Enquiry Details
HighCustomerVisual Studio
ProductCineKhox OTT
Assigned ToJohn Doe
Created20 May 2024, 10:30 AM
Customer reports playback buffering after 10 minutes. Staff should check stream, device and report trail before closing.
| Customer ID | Name | Products | Status | Location |
|---|---|---|---|---|
| CUST-1001 | Visual Studio | 3 | Active | Chennai, Tamil Nadu |
| CUST-1002 | Green Media | 2 | Active | Bengaluru, Karnataka |
| CUST-1003 | Pixel Works | 1 | Review | Mumbai, Maharashtra |
Visual Studio
Customer onlineWe are facing buffering after 10 mins.
Thanks for reporting. We are checking CDN and playback logs.
Please update once fixed.
Completed
189
Report-ready
Pending
45
Waiting staff
Failed
22
Needs review
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CSV / JSON next
Report Workflow
Staff can review customer evidence, attach notes, and publish admin-readable reports after approval.
| Task | Issue | Priority | Due |
|---|---|---|---|
| ENQ-1250 | Streaming issue in OTT | High | 10:30 AM |
| ENQ-1248 | Playback error | High | 09:15 AM |
| ENQ-1244 | Login issue | Medium | Yesterday |
Staff Profile
OnlineNameJohn Doe
RoleOTT Support
Assigned ProductsCineKhox, OTT Support
Shift10:00 AM - 7:00 PM